Refund & Cancellation Policy

Last Updated: 12 July 2026

At Payodigi, customer satisfaction is important to us. Since we primarily sell digital products that are delivered electronically, our refund and cancellation policy differs from that of physical goods.

1. Digital Products

All products available on Payodigi are digital downloads, including but not limited to eBooks, templates, AI prompt bundles, scripts, video courses, and other downloadable resources.

As digital products are delivered instantly after successful payment, they generally cannot be returned once downloaded.

2. Order Cancellation

Orders may be cancelled only before the digital product has been delivered or downloaded.

Once the download link has been generated or the product has been accessed, the order is considered fulfilled and cancellation is normally not possible.

3. Eligible Refund Cases

A refund may be approved in the following situations:

Duplicate Payment – You were charged more than once for the same order.
Payment Successful but Product Not Delivered – Your payment was successful but no download link was provided, and our support team is unable to resolve the issue.
Corrupted or Inaccessible File – The purchased file is damaged, incomplete, or cannot be opened, and we are unable to provide a working replacement.
Incorrect Product Delivered – You received a product different from what was purchased.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

You changed your mind after purchase.
You purchased the wrong product by mistake.
You no longer need the product.
You failed to read the product description before purchasing.
The product has already been downloaded or accessed successfully.
Your device or software is incompatible with the product where compatibility requirements were clearly mentioned.

5. How to Request a Refund

To request a refund, please email us at support@payodigi.com within 7 days of your purchase.

Please include:

Order ID
Registered Email Address
Transaction Reference Number
Description of the issue
Screenshots (if applicable)

6. Refund Processing Time

Once your refund request has been reviewed and approved, the refund will be processed to your original payment method.

Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

7. Failed or Pending Payments

If your payment fails but your bank account has been debited, the amount is generally reversed automatically by your bank or payment provider within 5–7 business days.

If the amount is not reversed within this period, please contact us with your transaction details.

8. Dispute Resolution

If you believe your refund request has been handled incorrectly, you may contact our support team for further review. We will make reasonable efforts to resolve your concern fairly and promptly.

9. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice. Any updates will become effective immediately upon publication on this page.

10. Contact Us

If you have any questions regarding this policy, please contact us:

Payodigi
Email: support@payodigi.com